The player from Indiana had been disconnected from a game and subsequently lost access to her remaining free spins, which the casino had claimed were already used. The complaints team had attempted to gather more information from the player to investigate further, including account verification status, bonus usage, betting history, and recent communications with the casino. However, the player did not respond to these inquiries. Consequently, we were unable to investigate further and had to reject the complaint.
Drake Casino - Player claims loss of free spins due to disconnection.
Amount: $138
Drake Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
1 month ago
I got 150 free spins had 138 left got disconnected now there saying I had used them all already
Public
Public
1 month ago
Hello leslieroller327,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Drake Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Was it the first bonus you used in the casino? Can you check your betting history within your casino account and forward it to nikolas.b@casino.guru as it should show if you did play the spins or not? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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