The player from Poland encounters a problem with a deposit, as the amount was deducted from their account but not credited to their casino balance.
Dragon888 Casino - Player's deposit has not been processed.
Amount: 700 ₴
Dragon888 Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for player to reply
6d 22h 3m 19s
Case summary
1 hour ago
Public
Public
19 hours ago
Translation
I made a deposit, the money was deducted from my account, but the amount was never credited to my balance. For two hours now, the support team has been feeding me promises, saying it's all the system's fault and they're not responsible! I've never encountered this issue on other platforms, but these guys have this problem all the time. As a result: my mood is ruined, and I have no idea who I just gave my money to. So here’s my advice: Do not deposit at drogon88gold, They're Scammers!!!!!!
Automatic translation:
Public
Public
1 hour ago
Dear persey2908,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
persey2908 has 6d 22h 3m 19s to reply
