HomeComplaintsDragon888 Casino - Player's deposit has not been processed.

Dragon888 Casino - Player's deposit has not been processed.

Amount: 700 ₴

Dragon888 Casino
Safety Index:Below average
Submitted: 17 Nov 2024 | Case closed : 04 Dec 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 weeks ago

The player from Poland encountered a problem with a deposit, as the amount had been deducted from their account but not credited to their casino balance. The Complaints Team attempted to assist by requesting clarification and additional information from the player. However, due to the lack of response from the player, the investigation could not proceed, resulting in the rejection of the complaint.

Public
Public
1 month ago
Translation

I made a deposit, the money was deducted from my account, but the amount was never credited to my balance. For two hours now, the support team has been feeding me promises, saying it's all the system's fault and they're not responsible! I've never encountered this issue on other platforms, but these guys have this problem all the time. As a result: my mood is ruined, and I have no idea who I just gave my money to. So here’s my advice: Do not deposit at drogon88gold, They're Scammers!!!!!!


Automatic translation:
Public
Public
1 month ago

Dear persey2908,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

  • Please, could you clarify if you have tried contacting your payment processor regarding this issue?
  • Was it your first deposit in this casino?
  • Please could you forward the payment receipt and any relevant communication to tomas@casino.guru? I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas


Public
Public
4 weeks ago

Dear persey2908,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public
2 weeks ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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