The player's experiencing an unspecified issue and his account got blocked. The complaint was closed as the player stopped responding.
Dozenspins Casino - The player's experiencing an unspecified issue.
Amount: €18,000
Dozenspins Casino
Safety Index:HighSafety Index
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8.4
Dozenspins Casino has a Safety Index of 8.4, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
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2 years ago
Translation
I have already submitted an application for a self-assessment and an account statement several times according to the GDPR and the casino does not respond to it. The casino just banned me too
Automatic translation:
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2 years ago
Hello emrek,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dozenspins Casino. Could you please specify what application did you request from the casino as it is currently very unclear what is your issue with them. Can you please also explain why and when exactly did your account got blocked?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
I have already contacted you several times and wanted a bank statement from my account. Which you have unlawfully blocked after you have unlawfully debited several times in 500e steps despite the display of card errors from the MasterCard.
I've wanted a transaction summary since then and you haven't responded to me since after you banned me
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2 years ago
Translation
Be that as it may, I was massively ripped off and since then I've been on the verge of getting a transaction overview and an explanation from the casino.
And I don't have a problem, dozenspins gave me massive problems!!!
Automatic translation:
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2 years ago
Hello emrek,
Please note that we are not the casino. Do I understand it correctly that there has been charged made from your card by the casino without your authorization?
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2 years ago
Dear emrek,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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2 years ago
Translation
Dear Nick this casino has embezzled my funds. And for months I've been trying to order an account statement so that I can at least get an overview of what's gone. There is no answer, no reaction. After excessive amounts were debited from various credit cards, the casino has already blocked me and responds to me and my inquiries by no means I have the right to a self-assessment (account statement) in accordance with the General Data Protection Regulation (GDPR).
I ask for help from you and various other official contact points.
Automatic translation:
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2 years ago
Dear emrek,
Could you please forward the proof or charges and also any other evidence you have to nikolas.b@casino.guru?
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2 years ago
Translation
That's not exactly what it's about, I need the bank statements. I can't provide you with proof as such, I may still have a few screenshots where these amounts were not declared as completed but were still deducted from the account. And that several times. I would like to have the bank statements and to get an overview, i.e. a bank statement of what I have implemented there
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2 years ago
Dear emrek,
If it has not been processed yet, can't you just contact the payment provider to reverse those payment? Since when are the payment pending?
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2 years ago
Dear emrek,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.
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2 years ago
Translation
Dear Nick
Unfortunately I can't do anything I wanted a bank statement and it doesn't respond so the casino doesn't respond.
I would like to have this proceeded in court but the casino is not responding to me I really need a statement from this account regarding this but the casino is not responding
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2 years ago
Dear emrek,
I'm sorry but you did not provide any evidence at all until now. Can you please forward any screenshot or evidence you have regarding this case? If not, we will be forced to close the complaint due lack of evidence.
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2 years ago
Translation
What kind of proof do you want or what kind of proof do you think I should perhaps send you a screenshot of the correspondence where I have written to the casino several times and asked for a down extract and have not received an answer from them
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2 years ago
Dear emrek,
As mentioned above, proof of the payment, and also every communication with the casino regardless of their answer.
