Dozenspins Casino - Player’s balance has been confiscated due to deposit sent from 3rd party.

Hello, Casino accuses me of syndicate. I think the conspiracy or syndicate charge is illegal. I won't let them violate my rights.

I sent a Skrill statement to the casino. I received money from my friend in my account. He played in this casino. I didn't know about it before. I explained all the circumstances to the casino staff, but they still confiscated my money. Please influence this.

yury.strongni * * * @ gmail.com - This is my friend. This casino is a popular service, a lot of people register to play with them. My association with Yuri is not proof of a criminal conspiracy. This is a serious accusation, if they suspect me of a crime, then they must report this to law enforcement agencies. They didn't do it.

Casino can close my account, but doesn't have the right to seize my funds unilaterally. I didn't hurt the company. If they consider it different, they must provide evidence.

If they want to close my account, they need to withdraw my funds. Only then can they terminate our relations unilaterally. I ask the casino to agree to a reasonable dialogue.

Dear Draws,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Allow me to ask you a few more question so I can fully understand your case. Did your friend deposit into your casino account? Have you completed KYC verification in the casino? Can you still login into your casino account? Also please, if you have any communication with the casino regarding your case please forward it to nikolas.b@guruadmins.com.

Best regards,

Nick

My friend didn't make a deposit in my account. My friend paid the debt back in my Skrill. I was letting him borrow money. I didn't use them to play, I spent them on something else.

I have sent all necessary document to pass KYC's casino check. After my statement was sent, my account was blocked. Security reported that I had failed verification. I don't agree with that.

I don't have access to my account.

There are 2,325 euros left in my account. It's a lot of money for me. I want them.

Thank you very much Draws for providing all the necessary information. I will now transfer your complaint to my colleague Juli who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Draws,

I looked at your complaint and will do my best to help you. I would like to ask Dozen Spins Casino to join this case and find a common solution for this complaint. I will set the timer for 7 days so the Casino can provide a statement.

Dear Draws.

The security service of the Dozenspins project has carried out a detailed check of your login.

This login did not pass the casino security check.

In your payment history, in your wallet skrill is a transfer between you and another player's wallet yury.stron****san@gmail.com.

According to the rules of Dozenspins Casino 8.5:

- transfer of funds between players is strictly prohibited;  

As you have violated the rules of Dozenspins Casino, your game account is closed without the right to open it.

In accordance with the paragraph of the rules:

11.6 In the event that we are forced to close your account due to your collusion with another player or group of players / attempt to defraud the company or another player / are suspected of fraudulent or other criminal activity / have committed a gross breach of the User Agreement, resulting in damage to the company or a third party, your account balance will be considered void or will not be refundable.  

Also these two players played the same games and Live games as well as players transferring funds in the wallet with each other, hence the conclusion that the players were in collusion.

According to the rules, you are not allowed to play on the website of Dozenspins Casino, as well as on the websites of partners specified in the license.

Could I kindly ask you to send us some kind of proof to nikolas.b@casino.guru? Thank you in advance.

The proofs have been sent to you at nikolas.b@casino.guru

Thank you for providing more information. We will get back to you soon as we inspect the proof.

Dear draws,

Based on the proof received from the casino, we came to a conclusion that we can't help you with this case. From our point of view, there was a clear breaching of the casino terms. I'm really sorry we could not help you more. If you wish to continue the case, I would recommend you to turn to licence authorities. Is there anything else we can help you with? If not, your complaint will be rejected.

Best regards,

Nick

Yes, I'd like to file a complaint with the licensing authorities. Where should I go? Please advise me.

Dear draws,

From our opinioin, there was a clear violation of the casino terms but you can always try to turn to authorities. Maybe the will find some evidence which we had no access to, but I can't promise that your case will be ever solved. As I mentioned before, we are sorry but can't help you more and we will be forced to reject your complaint.

Best regards,

Nick

Dear Draws,

We are now closing your complaint. Wish you best luck with your case and do not hesitate to contact us if you will come across any trouble in the future.

Best regards,

Nick

Casino.guru