Dozenspins Casino - Player cannot withdraw his winnings.

unfortunately the casino looks scam, they requested strange documents like all transactions from the skrill account from the last 90 days which include e-mail addresses of other people not related to DozenSpins, they require the sharing of this data, illegally, it's scammers, russian scammers, hold on from afar, you will never withdraw money, when you try to withdraw, you get a verification nightmare impossible to pass, watch out for them and stay away, withdraw money to a nightmare, i max withdraw is 400e one transaction, they demand documents unlawfully, brazen swindlers.

I sent them id, card, bill, selfie, screen from skrill account, unfortunately they want something new all the time and suspect that everyone is a cheat, it's better not to play in this casino and choose another one, I have never seen a worse casino.

I am an honest player, I have deposited funds and lost the bonus and my winnings are due to my deposit without using the bonus.

Dear tyraxx,

Thank you for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Every casino is unique and requires different documents from the player.

I would recommend you to fully cooperate with the casino and provide all the necessary documents and in a sufficient quality as soon as possible.

Additionally, could you, please, forward any relevant communication between you and the casino to kristina.s@casino.guru?

We will try our best and I hope we will be able to help you. Thank you very much in advance for your reply.

Best regards,

Kristina

I know very well what KYC is and it has been passed hundreds of times with no problem, unfortunately, this is the first time I met a casino that requires data illegally, I sent them all the required documents like id card, bill, screen skrill, selfie with their casino site in the background, confirmation of deposits and withdrawals from skrill to my bank account, I can easily pass any face / skype verification, I find it idiotic but I have no problem if it is necessary.

unfortunately my skrill account history contains many e-mail addresses of other people who are not customers of this pseudo casino company, including clients with whom I have financial transactions from time to time via skrill as I run a business and cannot share email data as it is illegal.

I offered them to send them all the data, my company NIP, etc., also each my business activities, I told them they could withdraw to my bank account if they see a problem with my skrill account, I can provide them with all the data but only those about me, I cannot share other people's data with a small casino which is not any state institution.

if the company was licensed in the UK gambling commission, I could provide such information, unfortunately the casino has the cheapest curacao sub-license which does not authorize this company to check such information (relating to other people)

unless the company simply doesn't care about the European directives on the GDPR.

I will repeat again, I will be happy to share all the data related to me, including the source of funds, etc., confirmation of deposits on my skrill account, etc.

the more that it is a very small amount and I cannot send this docs to company that does not inspire any trust, and looks to be run by crooks.

Thank you very much Tyraxx for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello tyraxx,

I looked at your complaint and will do my best to help you. I would like to invite Dozen Spins Casino into this conversation. Why is this player experiencing problems with verification process? He is willing to provide all relevant documents but he can't send you third party data which contains other personal information.

Dear tyraxx.

Regarding the passing of the verification procedure.

At the moment you have not passed it to the end, as you have not provided the documents necessary for its completion.

According to the rules of Dozenspins Casino 9.1.

- We may occasionally request additional information or details regarding any deposit made by you.

The financial department has asked for you:

- Transaction history of your Skrill wallet for the last 3 months, which should confirm that you top up your e-wallet using real payment methods (bank account/credit card) which belongs to you.

- A screenshot of your Skrill you used to top up your balance (the page with your tied cards / bank accounts).

You have been asked to provide this document because you are suspected of violating Dozenspins 8.4 Casino Rules.

- an account owner is not allowed to transfer funds from your account to other players or vice versa.

According to the rule paragraph:

24.1. All information about you and your account, which you use for action on the Website and which we held, is securely stored and remain confidential (if another fact is not noticed in the Terms of Use).

At the moment your account is open and the financial department is waiting for documents from you to complete the verification procedure.

Until you complete the verification process, your withdrawal request will not be considered.

Please send the requested documents to kyc@dozenspins.com

And only after that will your request for withdrawal be considered.

Dear tyraxx,

I am afraid that if you want to get your winnings you must provide all the required documentation.

I sent them skrill pdf stories from the last 90 days and they verified my account, I also got my withdraw.

However, I believe that the requirement to send third party data is deeply unethical, and the provision of the reglulation point as above does not say absolutely anything about such absurd requirements.

I understand that the casino wanted to check whether I am transferring money from my skrill account to the account of other people who have a casino account, and then accusation of multi-account, but this is clearly illegal.

for me, casino from the lowest rank with which I would not like to have anything to do with and advise against everyone to play there.

Dear tyraxx. 

You have successfully passed the verification procedure.

And also your first request for a withdrawal has already been processed. 

In the near future your second withdrawal request will also be processed. 

Verification is a mandatory procedure that all players on our site and this procedure is one-time. 

In the future you can withdraw without the verification procedure. 

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@dozenspins.com

We are always happy to help you.

Tyraxx,

you mentioned that you got your withdrawal, can I consider this complaint resolved?

I received, but I still think this company is worst nightmare and it's not fair, and these points of the regulations of the company that are pasted by the representative of this company have nothing to do with sharing the data of other people, I understand the verification process because I have been through it many times for many years, but I have not seen such dumb ways not to pay the player yet.

soon they'll be asking for a 15-year history of their bank account and pasting some stupid point of their rules that says nothing at all.

this company is a real failure.

Dear tyraxx. 

The verification procedure takes place only once. 

In the future you do not need to undergo verification. 

All your withdrawal requests have been paid. 

We strictly follow the rules of the project and want our players to follow them too.

Please, if you have any questions or difficulties, please contact Live Chat 24/7 or e-mail support@dozenspins.com

We are always happy to help you.

Dear tyraxx,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam