Home Complaints Dove Slots Casino - Player’s struggling to complete account verification.

Dove Slots Casino - Player’s struggling to complete account verification.

Amount: £926

Dove Slots Casino
Perfect reputation
Submitted: 24 Nov 2021
Case opened Current status

Waiting for casino to reply

3d 11h 30m 55s

Case summary

3 days ago

The player from United Kingdom is complaining about the lengthy verification process.

Public
5 days ago

I have sent all documents needed I have emailed and emailed there complaints team.

I get emails back saying they are busy somebody will be in touch within 3 days.

this has been going on for 14 days

Public
4 days ago

Dear Neil,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Have you been advised what specifically seems to be a problem in verifying your account?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Public
4 days ago

No. One email said he did not like the look of my bank account . It was sent as prove of address. They even ask for a photo of yourself.

this has been 14 days

Public
4 days ago

I have played for years off and on. Not the first time I have one or sent documents.

just under a £1000 this time and no money has hit my bank. 2 weeks yesterday I won that money

Public
3 days ago

Thank you very much, Neil, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

 

Public
3 days ago

Hello Neil,


I have reviewed your case and will now attempt to contact the casino to see if I can help.

Public
3 days ago

Thank you

Dove Slots Casino has 3d 11h 30m 55s to reply