The player from Slovakia was upset because he encountered an error message every time he accumulated a higher amount in free play on an online casino game. Despite playing with no money involved, he continued to experience this issue. We asked for more details to fully understand his concern, but the player did not respond to our messages. As a result, we were unable to investigate further and were compelled to reject the complaint.
Double Star Casino - Player experiences technical issues during free play.
Amount: ??
Double Star Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Double Star Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
11 months ago
Public
Public
11 months ago
Translation
I'm feeling disappointed. I don't play for money, I'm a pensioner at 75, but every time I play for free and I've accumulated a higher amount, you end the game displaying an error message. I've verified this complaint. THERE IS NO LIMIT ON ANY OF THEM, and yet, you take money even for free play. Why do you do this and rob pensioners of their joy? IT IS A SHAME. After all, this was a requirement for you to obtain your license - not to limit free play. I DON'T WANT TO WRITE TO THE MINISTRY with this complaint about which specific company it is, but I beg you, please do not take away the joy of life from older people.
Automatic translation:
Public
Public
11 months ago
Dear sona572,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Double Star Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Did you suffer any real money loss due this issue? Have you ever deposit or withdraw from the casino? How many free bonuses did you claim so far? I will be waiting for your reply patiently.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
