Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
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Matej L.
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Matej Lawson
Complaint Resolution Center Deputy Team Lead / Casino Analyst
Matej, our Casino Analyst, works hard on developing concise and efficient visuals of information that help our company make the best decisions possible. Matej previously held a managing position in advertising and marketing and most recently worked in customer service for the UK's largest fuel haule...
In this review, we break down Double Star Casino. Our independent team used our casino review methodology to look at what stands out and what falls short. Our analysts went through the casino's Terms and Conditions, licenses, player complaints, support, and limits one by one. This helped them place this casino on a scale from safe and legit to a clear scam.
Our findings went into the casino's Safety Index. This is our score for how safe and fair an online casino is. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Double Star Casino has a Very high Safety Index of 9.2, making it one of the most secure and fair online casinos on the web, based on our evaluation criteria. Find out if Double Star Casino is the right casino for you by reading the rest of our review.
Is Double Star Casino fair and safe? Safety Index explained
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Double Star Casino, we read and assessed Terms and Conditions of Double Star Casino in-depth. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
According to our approximate calculation or collected information, Double Star Casino is a large online casino. It has a very low amount of restrained payouts in complaints from players, when we take its size into account (or has no player complaints listed). We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we are aware, no relevant casino blacklists mention Double Star Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
On the whole, also considering other contributing factors in our assessment, Double Star Casino has achieved a Safety Index of 9.2, which is classified as Very high. This casino can be considered an amazing option for most players since it fosters fairness and honesty in their treatment of customers.
Double Star Casino T&Cs
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We did not find any unfair or predatory rules in the Terms and Conditions of Double Star Casino during our review.
Complaints from players about Double Star Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We have found no relevant complaints about this casino.
Double Star Casino user feedback and reviews evaluated
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
However, there is currently no User feedback score for this casino. We only calculate it after a casino has at least 5 reviews, and we have only received 2 player reviews so far. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company data
Double Star Casino is owned by Program® spol. s r.o. and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
Double Star Casino has been granted a gambling license in Slovakia.
Note:Double Star Casino is connected to land-based casinos or betting shops. Judging purely by the online casino website, this casino would have a lower Safety Index than it currently has from us, however, it has been increased because of the availability of brick-and-mortar establishments and the credibility they add to the online casino.
Payment methods, win and withdrawal limits
Double Star Casino supports 14 payment options. This includes: Neteller, Skrill, PaysafeCard, Mastercard, VISA, Maestro, Sporopay, 365.bank, TatraPay, Viamo, VÚB Banka, Slovenská sporiteľňa, SMS payment, Tatra Banka.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
"We factor in customer support quality and language options as key data points whenever we review an online casino." In the table below, you can see an overview of language options at Double Star Casino.
Language
Website
Customer support
Live chat
Slovak
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at Double Star Casino, withdrawals, and other potential areas of concern. Judging by the responses we have received, we consider the customer support of Double Star Casino to be average.
Double Star Casino casino games and slots
Double Star Casino offers these types of casino games: Slots, Roulette, Blackjack, Jackpot games, Crash games.
Casino games from 14 game providers are offered. This includes Novomatic, Pragmatic Play, BetInsight, Adell, Tech4Bet, Kajot, E-gaming, Synot Games, eGaming, EASIT, Apollo Games, Amusnet, Q-Logic, XGAMES.
Double Star Casino bonuses and promo codes
Online casinos give bonuses to both new and existing players in order to gain new customers and encourage them to play. The two most popular kinds are free spins and no deposit bonuses, which are given to players upon signing up, and deposit bonuses, which are given to players after they make a deposit. However, casinos also offer other types of promotions, bonus codes, welcome sign-up bonuses, or loyalty programs.
We currently have 1 bonus from Double Star Casino in our database:
100% up to €5,000 and 50 extra spins
Please note that some of these may only be available to players from selected countries. More information about which bonuses are available in your region can be found in the 'Bonuses' section of this review.
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Company info
Owner
Program® spol. s r.o.
Established
2021
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Double Star Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Key metrics
Terms and conditions
Fair
Issues found: 0
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
Reputation helped by land-based casinos or betting shops
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Explore the game selection available at Double Star Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 5
Not Available: 10
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 0
Not Available: 8
Most popular games
Gates of Olympus
by Pragmatic Play
Sugar Rush
by Pragmatic Play
Sweet Bonanza
by Pragmatic Play
Sugar Rush 1000
by Pragmatic Play
Gates of Heaven
by Pragmatic Play
Fury of Anubis
by Pragmatic Play
Starlight Princess
by Pragmatic Play
Bigger Bass Bonanza
by Pragmatic Play
Big Bass Bonanza
by Pragmatic Play
Fortune of Olympus
by Pragmatic Play
Big Bass Bonanza 1000
by Pragmatic Play
Gates of Olympus Xmas 1000
by Pragmatic Play
Game providers
Show all
(14)
Game providers (14)
Casino Bonuses
Double Star Casino bonuses
Browse all bonuses offered by Double Star Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Payments
Browse an overview of payment methods supported by Double Star Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Show all
(14)
Payment methods (14)
Transaction limits
Withdrawal limits
Not limited for EUR
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
EUR
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
1 language
Slovak
All languages (1)
Slovak
Live chat
Live chat not available
Customer support:
Available in
1 language
Slovak
All languages (1)
Slovak
E-mail support rating
Subpar
Based on 6 tests
Date and tester
Rating
02 Oct 2025
Endri K.
Subpar
03 Dec 2024
Endri K.
Subpar
06 Apr 2024
Kubo M.
Subpar
06 Dec 2022
Volha T.
Subpar
28 Feb 2022
Branislav B.
Good
23 Feb 2021
Tomas B.
Good
User reviews
User reviews of Double Star Casino
This is a place to share experience with Double Star Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 2 users
Very positivePositiveNeutralNegativeVery negative
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Casino Guru
We want players to understand gambling.
• 2 years ago
I definitely recommend Doublestar casino to everyone who wants to play in a solid casino Excellent bonuses for the first deposit Phone support that will solve everything right away I like that they have an unlimited selection And really many many machines from several manufacturers Do not hesitate and register
Doublestar kasíno určite odporúčam všetkým ktorý chcú hrať v solídnom kasíne Výborné bonusy k prvému vkladu Telefonická podpora ktorá hneď všetko vyrieši Páči sa mi že majú neobmedzený výber A naozaj veľa veľa automatov od viacerých výrobcov Neváhajte a registrujte sa
Telephone support
Telefonická podpora
Unlimited selection
Neobmedzený vyber
Stone casino
Kamenné kasíno
None
Žiadne
• 3 years ago
Slow no free spins all deposit only
Pomalý žiadne točenie zadarmo vsekto len ku vkladu
No free spins
Žiadne točenie zadarmo
Discussion
Double Star Casino discussion
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