Donbet Casino - Player requests refund after account issues and misleading VIP promises.

Over the course of six months, I deposited approximately £65,000 into DonBet Casino. This was largely due to promises from the casino that becoming a VIP member would be a life-changing experience, complete with incredible rewards. Based on these assurances, I was pressured to deposit increasingly large amounts of money.

Eventually, I was granted VIP membership, but it shockingly lasted only one day. After this, I was further encouraged to continue depositing. When I had enough and stopped depositing after the £65,000 total, I attempted to contact the casino to address my concerns.

For the past three weeks, I have been trying to resolve this issue, but I’ve received the same vague response every time: that my concern is being "passed on." I have not heard back from anyone in a meaningful way.

Given the pressure I faced to deposit, the misleading nature of the VIP membership promises, and the recent discovery that DonBet Casino does not appear to hold a valid license, I believe my request for a £25,000 refund is more than reasonable.

I hope to resolve this matter promptly and amicably, but I am prepared to escalate this further if necessary.

Dear barkr006,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. However, even if your casino VIP status has been downgraded, we are unable to compel the casino to reinstate your previous status. Each gambling establishment has its own VIP tiers, and we cannot dictate the rules or determine who should be upgraded or downgraded. This principle aligns with our approach of not intervening when a VIP status is not granted to a player, nor does this constitute a reason for a refund. The casino itself determines how it categorizes players into different levels and establishes the criteria for such classification.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.