Dolly Casino - Player's withdrawal has been delayed.

i requested more then this but sadly i canceled and put it back in as i was angry at dolly

so i requested these funds in december i didnt need to verify as i been told by customer service

and this has been a bloody headache they say nothing about verifying and theres delays with payment, thank you for your paitence,

got to jan then they ask me to verifiy my account so i have and im still waiting with all the bullshit excuses and all my balance history is now gone i have screenshots so im safe

Dear BN1991,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Do I understand correctly the first 750 payout hasn't reached your bank account yet?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

yea my accounts verified now

all they say is we have alot of withdraws at the moment which is a reach

im sure theres loads on other websites but they withdraw instant

yea so the first 750 hasnt and neither has the second they sent me an email saying congrates youve won and it will be in your bank then it returned to my dolly account

they played me like a fool,

i was trying to withdraw 3700 but as times gone on from december ive wagered it all except the 1500

they are so toxic and need to be shut down

Helloo?

Thank you for your patience, BN1991.

We currently have hundreds of active complaints and we strive to reply as soon as possible in the allotted time of 7 days.

Could you please confirm you were able to complete account verification? Are you able to check the verification status in your account and send me a screenshot to tomas@casino.guru ?

I apologize for the inconvenience

done

Thank you very much, BN1991, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

thank you mate, appriciate it

Dear BN1991,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Dolly Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino representative, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

now they have done this to me?

Oh.. lets give the Dolly Casino representative few more days, hopefully they will send some statement.

Yes we’ll dolly as a company is like this I believe something needs to be done maybe a regulator or somthing because this happens to everyone no one I know has had a quick withdraw what a joke

Dear All,

Kindly be informed that all player withdrawals has been processed and completed from our side.

Thank you for your patience, we've had an increase in payment requests recently, which might contribute to a longer than intended waiting period. We are always working to improve this, to make it as seamless as possible.

Our Website is always operational and there is no blockages - this might be related to your Internet Service Provider or other settings relating to your internet.

Best Regards

Dolly Casino

Thank you very much for letting us know.

 BN1991. Have you received the money? Please let me know so we can close this complaint as resolved.

Dear BN1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.