Dolly Casino - Player has mistakenly deposited a huge amount of money to the casino.

I went to deposit 50 dollars in litecoin to my casino account. And hour later I realised nearly $6000 dollars in litecoin was missing from my account.

After checking i realised I had transferred $5700 into a casino that i never play account. And didn't even realise i had done it.

I imediately got onto that casino account and seen it had been deposited. So i immediately went to withdraw it and wasnt allowed. I then contacted dolly casino live chat to tell them that I had accidently deposited a huge amount of money and needed it back immediately and they tell me I have to play through the $5700 to be able to withdraw it.

That was my families life savings it was our Christmas money and I can't even get it back. They expect me to gamble every cent my fzmily has to only most likely loose it.

How can I get this money back. They won't reply to me and. Surly it should be red flagged when a deposit of $5700 in 1 hit gets made.

I can't playthrough that money i just need it back

Dear Cruiser1199,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you are facing. Please allow me to ask you a few questions to clarify your situation.

• Could you please send me a screenshot of your transaction history showing the deposit you mistakenly sent to Dolly Casino? Kindly include a screenshot of your deposit receipt as well.
• Have you played with your deposit at all?

I have checked the Terms and Conditions, and this is what I found regarding refunds of the deposits:

6.6.2 No refund can be performed after the deposit in question (or the associated bonus) has been used to place a bet.

6.6.3 To be considered for a refund, you must contact our customer support within 24 (twenty- four) hours of the transaction in question. We will endeavor to respond to your request within 10 (ten) business days. For the avoidance of doubt, all refunds are always at our sole and absolute discretion.

6.8 Minimum funds rollover before a withdrawal is x1 (one). If the wager of the funds (the amount of placed bets) is less than the deposit amount, we reserve the right to cancel all winnings and keep the commission of 10% (ten percent) (but not less than USD 0.50 (fifty cents) of the amount of the last deposit as payment expenses, and the 15% (fifteen percent) commission if your account balance has been charged with a bank card or bank transfer. Exclusion for Japan is that Live casino games minimum funds rollover before a withdrawal is x5 (five).

• Could you kindly specify when exactly you contacted customer support with the request to refund the deposit back to you?
• Have you been offered the possibility of withdrawing your deposit with a 10% or 15% commission?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hey sorry for the late reply. Iv sent you the deposit and the confirmation of the deposits. Also the transcript. If u need the transcript in a better format I can email the email of the transcript that I received.

They didn't offer me anything just told me I had to play through x1.

That is so much money to just loose. It was everything we had.

I'm gutted over this it ruined my Christmas.

Regards

Damien.