Dolly Casino - Player failed to receive promised deposit bonus.

Hello, I just got scammed. I found a 100% welcome bonus at Dolly Casino, made a deposit of PLN 500 to get the bonus, then when I didn't receive the bonus and writing to the chat I got information that at the moment the administrator's decision bonuses are not available ..... ANYWHERE BUT NOTHING on the casino website it wasn't written and that's why I made a deposit to get the bonus. Then in the chat it turned out that the administrator did not grant me a bonus for unknown reasons and earlier they wrote that they had a problem, lie after lie. I asked since they can't give me the promised 100% deposit from the first deposit so that I can withdraw my deposit without trading because it's their mistake and it's not written anywhere. Then I got a warning that I was about to be blocked and I would completely lose my deposit even without the bonus. What's that supposed to be? sheer scam!!! I am asking for help in this matter because I feel cheated and very badly

Dear marcinn89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account? Could you please advise if you have tried communicating this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear marcinn89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

first they wrote me that bonuses are not activated and then I was informed that the manager or administrator of the casino refused to grant me a bonus, so both statements do not agree and are contradictory. Then I was informed that my account was about to be blocked and I would lose the deposited funds. I have not used the offers of this casino before this was my first registration and they offered a 100% welcome bonus and they did not live up to their promotion. If I had known that it would be like this, I would not have deposited my money there because I wanted a welcome bonus.

Have you been asked to provide any personal documents to complete your KYC verification to be able to obtain your deposited funds or they were simply confiscated?

Dear marcinn89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

no documents required

Is your account still accessible? How much is your active balance now, please?

Dear marcinn89,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I had the main funds that I paid without a deposit and I lost them because I didn't want to wait so long and I guessed that nothing would change so the topic was closed. Thank you for your answers but please keep this casino in mind as they cheat people

We consider this complaint closed, as the player chose to deplete their active balance instead of completing the verification process.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.