The player from Canada claimed that Dolly Casino accepted deposits quickly, but made withdrawing winnings difficult, based on his three negative experiences. He also criticized the customer support for not assisting with withdrawals. Subsequently, the player confirmed that his withdrawal issues had been resolved within four days. Consequently, we had marked the complaint as 'resolved'.
Dolly Casino - Player experiences withdrawal issues at Dolly Casino.
Amount: Can$1,092
Dolly Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.0
Dolly Casino has a Safety Index of 8, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
8 months ago
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9 months ago
dolly casino is very cheating casino when you deposit money its done in a minutes ,but when you won money never let you withdrawal ,i got 3 rd time bad experience, my opinion is not safe to play with dolly casino ,their customer support also not support to withdrawal ,
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9 months ago
Dear hiteshbhavsar91,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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9 months ago
Dear hiteshbhavsar91,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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9 months ago
Yes they solved my withdrawal process’s,with in a 4 days , thank you for understanding my complaint.
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8 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, hiteshbhavsar91, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
