The player from Austria has been attempting for over three weeks to have their account blocked at Dolfwin Casino due to severe gambling addiction, but their requests remain unanswered. They express urgent need for account suspension to prevent further financial issues.
Dolfwin Casino - Player requests account closure due to gambling addiction.
Amount: ??
Dolfwin Casino
Safety Index:LowSafety Index
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4.0
Dolfwin Casino has a Safety Index of 4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case opened
Current status
Waiting for Casino Guru to reply
0d 10h 42m 34s
Case summary
4 days ago
Public
Public
1 week ago
Translation
Ladies and Gentlemen
For more than 3 weeks I have been writing about Dolfwin Casino under
customercare@dolfwin.com that you should block my casino immediately because I have a severe gambling addiction! To date, my account has not been blocked! I borrowed money and sold watches from friends to get money to gamble!
Please block my account!
Stefan R.
Edited by a Casino Guru admin
Automatic translation:
Public
Public
1 week ago
Dear Plakat,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account?
Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.
Thank you very much in advance.
Best regards,
Dominika
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.
Public
Public
1 week ago
Translation
Dear Ms. Dominika,
I have sent you and the casino another email regarding the immediate blocking of the account!
Best regards
Automatic translation:
Casino Guru is examining the case
