Dogsfortune Casino - The player's verification is delayed.

Hello Zyte21,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dogsfortune Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

I have no reply at all about that Nothing is approve yet .i spoke them Wednesday is the last time .i was asking them on this Monday and one of their college said they will do as priory in 24 hours but Nothing And also the same answer on Tuesday and Wednesday as well .Thursday I can’t log in to my account because they blocked me .

Hi Zyte21,

Unfortunately, I was informed that the casino doesn't want to do anything with us and will not be replying. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach in the future. If the casino changes its position, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the Curacao Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. It's not the best licensing authority out there but it has more options and tools to help players. Let me know how they replied (peter.m@casino.guru). I wish I could be of more help.

Best regards

Nick