The Austrian player had deposited 20 Euros, which did not appear in the player's account. The casino had asked for screenshots of the transfer and a reference number. We had requested additional information from the player to investigate the issue, including details about their payment processor and a receipt of the transaction. However, the player did not respond to our queries. As a result, we could not investigate further and had to reject the complaint.
Doggo Casino - Player’s deposit not appearing in the account.
Amount: €20
Doggo Casino
Safety Index:Above averageSafety Index
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6.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
Public
Public
10 months ago
Translation
20 Euros did not arrive in my player account. Then the casino asked for screenshots of the transfer. I provided these. Also the reference number of the deposit. Then allegedly something was missing again.
Automatic translation:
Public
Public
10 months ago
Dear lillypeter,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any related communication to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
