The Austrian player had deposited 20 Euros, which did not appear in the player's account. The casino had asked for screenshots of the transfer and a reference number. We had requested additional information from the player to investigate the issue, including details about their payment processor and a receipt of the transaction. However, the player did not respond to our queries. As a result, we could not investigate further and had to reject the complaint.
Doggo Casino - Player’s deposit not appearing in the account.
Amount: €20
Doggo Casino
Safety Index:Above averageSafety Index
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6.6
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
11 months ago
Translation
20 Euros did not arrive in my player account. Then the casino asked for screenshots of the transfer. I provided these. Also the reference number of the deposit. Then allegedly something was missing again.
Automatic translation:
Public
Public
11 months ago
Dear lillypeter,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Was it your first deposit in this casino?
- Please could you forward the payment receipt and any related communication to tomas@casino.guru?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
