Doggo Casino - Player is unable to withdraw to her deposit card.

Im trying to withdraw from Doggo. When i try to, withdrawal options are skrill, crypto, bank transfer, neteller etc. I tried Neteller, but withdrawal keeps getting returned. Live chat and support emails tell me I must use card i deposited with - but withdraw page is not giving an option to use this. I am fully verified and only used one card and neteller for depositing.

Dear antoinettemilne,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

A live chat agent has helped me a while ago, and so far my withdrawal is pending - previous agents had given me wrong information - i am now verified for bank transfer so hopefully this works

They accepted my withdrawal- i think it was because I mentioned my complaint here - thank you 😁

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, antoinettemilne, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru