Doctor Spins Casino - Player’s withdrawal request has been delayed.

Been playing doctor spins for a few months now and have won and withdrawn on 3 separate occasions and I've sent all all requested documents for verification.

Now I've won again the process is taking over the time frame I was told and out lined by th casino t&c I've sent 7 email witch to I've had 2 generic response, live chat doesn't help as I've been speaking to them everyday day since the 21 working days was up .

I'm currently getting no were and I'm not sure or confident they will pay .

The money was won with out a deposit bonus and won fair.

Dear marchatfield123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Could you please share a screenshot of your withdrawal request with its status visible?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Passed verification

.no bonus was used winnings was won on feature in rumple spins

Thank you very much, marchatfield123, for providing the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hi Katrina.

I still have no response from casino.

Live chat just keeps giving same excuses

Dear marchatfield123, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact Doctor Spins Casino outside this complaint thread and let you know any new information once I receive it.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear marchatfield123, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

As you might know, Doctor Spins Casino received a ‘2.7 very bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend on our website. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.