Doctor Spins Casino - Player’s withdrawal request delayed.

The casino won't get back to me on my withdrawal request, they just keep putting me off. I will include two screenshots of the withdrawal claim and then the correspondence emails.

Dear dianetinga,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

To better assist you, could you please provide the following information:

• Was your account successfully verified already?
• Was this your first withdrawal attempt at this casino?
• Did you accumulate your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings?

If there's any relevant communication, please forward it to petronela.k@casino.guru. 

It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.

We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.

Best regards,

Petronela

My Transaction ID # is 47503081

yes my verification was verified as one of the screenshots I had sent shows . will resend the screenshot

yes this is my first withdrawal request at this casino.

I think it was a free spins bonus that I had to wager. which I wagered in full.. I don't know if there is a max cashout on the free spins bonus, as they have not told me any information other than I am verified.

I would have choose Interac E Transfer if that was an option, but if it wasn't then perhaps another way, I don't remember..

Hi dianetinga,

I have checked the general bonus terms and conditions and this is what I found (here):

Withdrawals of winnings generated through free, no-deposit bonuses, or free spasswords awarded with no qualifying deposit are limited to 100 €/£/$ or 10 mBTC per week. Any remaining cash balance will be forfeited.

If your winnings came from a free bonus without a real money deposit to activate the promotional offer, you can withdraw no more than $100. If you did not make a deposit to activate the bonus, please try requesting another withdrawal of $100 and let me know of any further developments.

Thank you.

ya ok I can do that.. but why don't they just tell me that with a response? That is what I was waiting for.

ok,, so I just went and tried to cancel my withdrawal, and this is what was said that was to be done via chat, I will send the screenshots of the conversation.

So now I wait till who knows how long for them to contact me on the withdrawal to be canceled !!! maybe this will come to a close by x=mas ? I am not sure if your suggestion was that helpful because why couldn't they just emailed me to inform me that was the case of the no deposit bonus T&Cs , like other casinos do? I knew that was their T&C policy, I was waiting for them to inform me of this. THAT is supports JOB!!!

UPDATE: So I already heard back from Doctor Spins, and they canceled my withdrawal request. I therefore made a new 100$ request with litecoin, as that and mastercard were the only choices available.

so waiting to see if it goes through, and will update you as soon as I see a transaction.

UPDATE: Just received email that is exactly like the one I received from the previous withdrawal request from May 24th that I have had no response from. The withdrawal method was the same, which is called coinspad, and is Crypto. here is a screenshot of the email they sent me.

Hi dianetinga,

Since your new withdrawal request was made just two days ago, I will set a timer for an additional 12 days and await any updates from your side.

I hope you receive your winnings soon.

Thank you for your patience.

okay

I have heard nothing yet back from Doctor Spins.

I fully understand your frustration, dianetinga. However, I will set the timer for additional 4 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Okay then.. obviously not going to hear anything. That is why I did not want to make a new withdrawal request.

Thank you very much, dianetinga, for providing all the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi, Hope to hear something from you soon.

Dear dianetinga,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Doctor Spins Casino representative to join this conversation.

Dear Doctor Spins Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

all the clarification is posted in all the correspondence I have had with Petronela, I don't have anything else to add.?.

I had thought you were talking to me in the last correspondence, sorry for that Mirka.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

ya ok.. sure...

Dear dianetinga,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to. 

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka