Doctor Spins Casino - Player’s withdrawal is being delayed.

I started playing the casino and win 400, that took 3wks for them to verify then they cancelled the withdrawal and said there was an issue there end. That was credited to my account, th8s was early April.

I then played some more and won some more money. I ended up with 3900 winnings, I have since been trying to withdraw this ,I have spoken to the live chat and get cut off mid conversation. I have sent an email not had any reply. I would appreciate your help . Thank you

Dear Sandrag001,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please advise when exactly you submitted your withdrawal request of £3900?

Have you accumulated your winnings with or without an active bonus?

When was the last time you communicated with customer support and what was it about? Has the customer support explained the delay in your withdrawal?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good Afternoon, thank you for helping me.

I have not used any bonuses and I last spoke to chat yesterday asking for an update, all I get back is a generic answer saying its going through the verification process. I am almost certain it was requested on the 10.5.24.

Thank you

Also I forgot to add that my withdrawal bef9re that was cancelled with no explanation, that was requested 3 three wks before and was for 400.

Thanks

Thank you very much, Sandrag001, for providing all the necessary information. I will now transfer your complaint to my colleague Katarina (katarina.d@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you, for your help.

Do I need to contact Katarina directly or will she contact myself.

Sandra

Dear Sandrag001, 

My name is Katarina, and I will be assisting you in solving this case.

I will now contact Doctor Spins Casino outside this complaint thread and let you know any new information once I receive it.

Thank you.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi thank you,

Is there anything else I can do ?

Dear Sandrag001, 

I am trying to contact the casino via different communication channels. I inform you as soon as there is any new development.

Dear Sandrag001, 

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. 

As you might know, Doctor Spins Casino received a ‘2.7 very bad reputation’ from us, which means we would not recommend players to choose this casino. I strongly recommend only choosing casinos that have received at least a ‘Very good reputation’. You can check the list of the casinos we recommend on our website. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.