Doctor Spins Casino - Player's account closure request is delayed.

I have a gambling problem and am signed up to gamstop etc in the UK and have been for years.

Following a bereavement last year I found non uk casinos I could use and quickly got myself banned from all the responsible ones.

Doctor Spins however have refused to close my account despite over 30 emails since August ‘24 requesting account closure. They never respond to the messages and just give you a cash bonus to lure you back in. As a result of this and because they use a load of front companies to process payments under incorrect merchant codes which circumvents the gambling block I have on my credit card, I’m now 9k in the hole.

When you speak to live chat they just tell you to email your vip manager and give you an email address which you never get a response from.

I haven’t had any issues with payouts but the games are very sketchy acting.

Wish I would have read this review before I signed up to the site 🤦‍♂️

Dear idiotbox,

Thank you very much for submitting this complaint. I’m sorry to hear about the difficulties you are facing.

To better understand your situation, could you please confirm the following:

• Are the emails you uploaded as attachments to your complaint the complete record of all the messages you sent to the casino requesting account closure?
• Has your VIP manager ever responded to your self-exclusion requests or to any of your other messages?
• Have you received any response from the casino’s support email?
• Have you successfully completed the full KYC verification process?
• Are you still able to log into your account, or has it been blocked in the meantime?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika