HomeComplaintsDivas Luck Casino - The player's withdrawal is delayed.

Divas Luck Casino - The player's withdrawal is delayed.

Amount: 92,000 kr

Divas Luck Casino
Safety Index:Very low
Submitted: 04 Oct 2022 | Case closed : 24 Oct 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player's withdrawal is delayed for unknown reason. The complaint was closed as the player stopped responding.

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1 year ago
Translation

Hi I need help won 9100 euros at Divaluckcasino it lies and doesn't send my money making up excuses every day can someone help me?,Have verified me everything is ready and have saved chats from them

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1 year ago

Hello Delen57,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Divas Luck Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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1 year ago
Translation

Hi Nick I took no bonuses and played with my real money I made a deposit of 700 euros and declined the bonus.


My account got fully verified last week and I talk almost every day with them live chat and text at least 8.9 days a day and it just lies.


Have saved emails from them

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1 year ago
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I try to withdraw it says 3 working days and 72 hours it has been more than 72 hours and keeps lying

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1 year ago
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It just says sorry for the delay and it lies and says we will send your withdrawals now and the maximum withdrawal of 500 euros.


Never experienced such a site that lies and does not want to send the money

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1 year ago

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

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1 year ago

Dear Delen57,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

The complaint will be now closed for the above mentioned reason.

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