The player's unable to withdraw for breaching bonus terms even thou he claims he did not use any. The complaint was rejected as the player stopped responding.
Divas Luck Casino - The player's unable to withdraw.
Amount: €1,000.31
Divas Luck Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Divas Luck Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Hello 25,35 Euro has been deposited WITHOUT any active bonuses.
After sent a withdrawal request (1000€), my balance has been deducted because
"iii) there is a reasonable suspicion that you have committed or attempted to commit a bonus abuse, either on your own or as part of a group"
But I played without any bonuses! If bonus buy is not allowed, casino should block all bought bonuses!
Public
Public
2 years ago
Hello KATARZYNA,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Divas Luck Casino. Allow me to ask you a few more question before we would move forward.
Was this your first ever withdrawal request in the casino? Did you claim any other bonus in the past? Is your account verified? Did you contact the casino with this issue? If yes, how did they respond?
Please also forward any relevant screenshot or communication between you and the casino to nikolas.b@casino.guru.
Regards,
Nick
