HomeComplaintsDivas Luck Casino - Player’s withdrawal has been delayed.

Divas Luck Casino - Player’s withdrawal has been delayed.

Amount: €470

Divas Luck Casino
Safety Index:Very low
Submitted: 11 Nov 2023 | Case closed : 26 Nov 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

11 months ago

The player from Chile, despite being verified, has had their first withdrawal pending at Divas Luck Casino for over 40 days. The casino tells the player to keep waiting. The complaint was rejected as the player stopped responidng.

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1 year ago
Translation

Hello: I signed up at Divas Luck Casino. I made several deposits and played in the casino, but when I made my first withdrawal they did not pay me and it has been pending for over 40 days. I am verified. I've sent emails and in short they indicate that I should continue to wait. I attached images.

Automatic translation:
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1 year ago

Hello f6fotografia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Divas Luck Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

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12 months ago

Dear f6fotografia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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11 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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