The player from Lower Saxony has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Divas Luck Casino - Player’s winnings haven’t been received yet.
Amount: €470
Divas Luck Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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9 months ago
Translation
Hello,
I've been waiting for my payout for more than 2 weeks.
First I was held out for 2 weeks until the verification came. After the verification, documents were suddenly requested again. I submitted that too.
Now the payout should have been paid out for 3 days. But it keeps saying that I still need documents, even though everything has been uploaded.
A real dumb casino.
I hope you can help me.
Automatic translation:
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9 months ago
Dear Klaus91,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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9 months ago
Translation
well,
meanwhile 7 days have passed. I'll wait another 7 days and then get back to you.
Thanks
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9 months ago
Translation
Hello Kristina,
no, still no payment has been made. The only thing that keeps coming up is that it's being worked on. For over a month. Just cheek.
Automatic translation:
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9 months ago
Thank you for your reply, Klaus91. Have you made any successful withdrawals before? Could you please post here a screenshot of your withdrawal history?
Have you accumulated your winnings with or without an active bonus?
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9 months ago
Translation
I'm supposed to get my payout soon. In 1-5 days.
I'll let you know again.
Automatic translation:
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9 months ago
Alright. I will keep this complaint open until you confirm your withdrawal has been successful. Please keep me informed about any further developments.
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9 months ago
Translation
payout arrived.
Feels like 10 years later.
Thanks for your troubleCasino Guru.
Automatic translation:
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9 months ago
Dear Klaus91,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
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