The player from Finland had deposited 50€ to the Casino via Rapid Transfer, but the money was not reflected in her Casino account despite being debited from her bank. The Complaints Team had advised her to contact her payment provider and refrain from making any further deposits until the issue was resolved. The player later confirmed that the issue had been resolved satisfactorily. Consequently, we had marked the complaint as 'resolved'.
Divas Luck Casino - Player's deposit not reflecting in Casino account.
Amount: €50
Divas Luck Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
1.3
Divas Luck Casino has a Safety Index of 1.3, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
I deposited 50€ through Rapid Transfer. The money was taken from my bank account but did not appear in my Casino account. Now a full day has passed and the money is still not visible.
Automatic translation:
Public
Public
9 months ago
Dear Marylili,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
- Could you please advise if it was your first deposit in this casino?
- Have you contacted your bank already? Ideally, they should be part of the investigation too.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Sensitive attachment
Sensitive attachment
9 months ago
Translation
The matter was resolved well.
Automatic translation:
Public
Public
9 months ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Marylili, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
