The player struggles to withdraw due ongoing verification. The complaint was closed as the player stopped responding.
Ditobet Casino - The player struggles to withdraw.
Amount: $1,824
Ditobet Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.0
Ditobet Casino has a Safety Index of 2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
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2 years ago
Casino is refusing to process my withdrawal, asking for new documents every two weeks
Can provide additional documents/screens if needed
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2 years ago
Hello Arturrrr,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Diobet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Dear Arturrrr,
Please note that the casino has right to ask you to submit translated documents if they are not directly reside in your country. In order to finish the verification I would recommnd to follow the casino's instruction and translate the documents in order to withdraw.
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2 years ago
So you mean if a person have no salary, no investment, no income from property sale and makes a 300 usd deposit(suppose it is a gift from friend) and wins, he won't be paid and it's ok
And as I already said casino is asking for documents, I'm sending what they asked they are adding new documents, and this is already 3-rd time, and by the way last time I've sent them two documents the second one was in English with the link to government site where they can check it is legit, they just ignored it
That's enough from me, they are just scammers
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2 years ago
Dear Arturrrr,
Unfortunately it is completely normal to ask for such a proof of income from the casino. If you have received your money from a friend you can chose option 5 as "other".
