Ditobet Casino - The player's account got closed.

Hello.I would like to share my problem with this site.I had my account closed for absurd reasons and the casino is not replying to my emails.I had recently requested payout in this site and sent documents for verification.After waiting for a few days and not receiving my winnings I contacted them and they told me to send a note with a message they send via sms.I had no sms and no access to my account and I thought they have a number I am not using anymore and not my current one and asked them about this and they just send me a message that my account has been closed and I should have updated my phone number.I am looking for help from casino guru because I find it hard to believe that this is a legitimate reason for site to close an account.I mean people have registrations in hundreds sites online , and unless it is important nobody starts updating their new phone number to random internet sites they use.This is absurd!I hope that casino guru can help me here.Thank you in advance!

Hello atanasov03,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Ditobet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account got ever verified? How long have you been registered in the casino? Was all the other details correct on your casino account? Is your balance accumulated with real money or a bonus as well?

Looking forward to your answer.

Regards,

Nick

Hello.Thank you for you answer.I believe I registered with Ditobet maybe 2 months ago around September and I have used bonus.I sent the requested documents for verification and my account got locked after they asked for sms code and yes I believe all other details are correct.

Can you please forward all the evidence between you and the casino to nikolas.b@casino.guru?

Hello.I sent email with more details!

Thank you atanasov03 for all the information provided. As long as only the phone number was incorrect the casino should allow you to change it and reverify your account. I will now forward your complaint to my colleague Adam (adam.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello atanasov03,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite Ditobet Casino to join the conversation and participate in the resolution of this complaint.

Dear Ditobet Casino,

Can you please provide further information regarding the player's account and the reason it has been blocked?

If it is only the phone number that is incorrect, can it be updated and verified?

Kind regards,

Adam

Hello.I have an update.Ditobet finally replied to me few days ago and accused me of having more than one account.They also told me the account username which is in fact person I know and I referred to their site.We are from the same town and live close nearby and I help him setup account.We do not have any strategy together and I don’t know his activity in the site which has nothing to do with mine!So how is this wrong to refer a person to their site.Other betting sites reward you for inviting people and here they close your account!Also my deposit was not returned for weeks and I finally received it 3 hours after you invited the casino to comment!

Hello atanasov03,

Thank you for the additional information. We will await a response from the casino for further insight into the situation.

Kind regards,

Adam

Hello atanasov03,

I have received some supporting evidence from the casino, and this is being reviewed. In the meantime, could I ask you to please clarify which games you have been playing with your account, or if you have used it for sports betting?

Kind regards,

Adam

Hello.I played in the sports section!

Hello atanasov03,

Thank you very much for your reply. As you have confirmed that the issue is entirely related to sports betting, I’m afraid we are unable to assist you with this case.

We do not have a branch that deals with sports betting complaints. While this is something that we may do in the future, we currently do not have enough insight into sports betting to be able to advise you correctly.

Consequently, the complaint will now be rejected. I’m sorry we can't be of more help on this occasion, but please do not hesitate to contact us if you run into any issues with any other casino in the future.  

Kind regards,

Adam