DirectionBet Casino - Player is unable to close their account.

I’ve been trying to close my account for about a month now! I’ve sent over 10 emails, chat but still no respond.

i told them that I have a gambling problem and still nothing!!

Dear sabrinalongo19,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DirectionBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please share your attempts to communicate your ongoing gambling problems to the casino?
• Have you attempted to contact live chat support after your requests via email weren't addressed?
• Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Thomas, I erased the emails I’ve sent. I contacted them multiple times by chat and they always told me to sent emails.

i wanted to close it last month and the only email I got from them was that the account was closed for one month! Even after telling them that I had a gambling problem.

my account is now open, with no response by emails, again contact them by chat and they can’t do nothing! This is ridiculous