Home Complaints Dingo Casino - Player wishes to close his account.

Amount: €3,800

Dingo Casino - Player wishes to close his account.

3.1/10 Very Bad reputation Submitted: 16 Apr 2020 | Unresolved : 25.05.2020
Our verdict

Justified complaint

UNRESOLVED

Case summary

81 days ago - 25 May 2020

The player from Italy wishes to close his account because he never won anything.

Written by Jozef Krucay
Data and complaints deputy lead
Public
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Pour a lot of money, never win.

I have been requesting the cancellation for weeks and my emails are not considered. Both White Lions and dingo casino use this strategy to keep you from leaving the site. It is absolutely a scam. I strongly advise against playing at dingo casinos and at White Lions. They are improbable. They do everything they can to avoid you for the sole purpose of making you throw as much money as possible. The slots all work the same way, they are programmed as traps. You will never win money from dingo-casinos and White lions. I demand that they cancel me and they don't.

Automatic translation
Public

Dear Marcello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what found:

"Account Closure

Players have the right to terminate their account at any time. Should you wish to do so, you must write to us via email or by filling in the ‘contact us’ form on the website. During the period of time between you requesting the termination of your account and us completing this request you remain fully responsible for the account.

In the event that a player account is cancelled, players are able to withdraw any funds remaining in their balance minus the withdrawal fees as outlined in our withdrawal policy."

Please could you advise if all the requests to close your account have been sent on 14th of April 2020? Please understand, that the whole procedure of closing an account takes a few days to complete. What reason you have given to close your account? There is a difference between closing an account and excluding yourself due to a gambling problem. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

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They do it on purpose. They will credit you 5-10 euros as soon as you send the request and then consider the cancellation request null.

These are all delaying practices for people to play. There is no form to fill out on the site.

It is the worst online casino. They and White Lions who are the same. Same operators same modus operandi.

Spot people to stay away from these foolish fools.

I just want to be canceled. I have sent other emails but they never reply.

Automatic translation
Public

Dear Marcello,

Please could you forward me all the requests that you have sent to the casino regarding your account closure? My email address is petronela.k@casino.guru. Thank you very much in advance.

Public

Thank you very much Marcello for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Waiting for approval
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Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Waiting for approval
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Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Public

Hello Marcelo.  

 

I am very sorry to hear about your negative experience. We will now try to get in touch with the casino and hopefully, they will provide us with the statement, soon.

 

Public

Thank you for bringing this to our attention.


We must note that we have just received the complaint today.


Please be advised that the account is closed. We will investigate the rest of the issue and will update this post of the outcome.


Regards



Dingo Casino


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Ahahahah ..... But if I sent dozens of emails! They have closed now. Well

Automatic translation
Public

Hello Dingo Casino team. 


Thank you for cooperation. Is there any outcome of your investigation? We are extending the timer by 7 days. Please let us know if you need additional time frame. 

Public

We would like to ask the Dingo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.


Please, let us know if you require additional time frame.

Best regards, Jozef

Public

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.


The casino can reopen this complaint anytime.