Dingo Casino - Player wishes to close his account.

Versati molti soldi, vinti mai.

Sono settimane che richiedo la cancellazione e le miei e-mail non vengono considerate. Sia White Lions sia dingo casinò utilizzano questa strategia per non farti uscire dal sito. È assolutamente una truffa. Io sconsiglio vivamente di giocare su dingo casinò e su White Lions. Sono scorretti all'inverosimile. Fanno di tutto per non can cellarti al solo fine di farti buttare più soldi possibile. Le slot funzionano tutte allo stesso modo, sono programmate come trappole. Non vincerete mai soldi da dingo-casino e White lions. Io esigo che mi cancellino e non lo fanno.

Dear Marcello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what found:

"Account Closure

Players have the right to terminate their account at any time. Should you wish to do so, you must write to us via email or by filling in the ‘contact us’ form on the website. During the period of time between you requesting the termination of your account and us completing this request you remain fully responsible for the account.

In the event that a player account is cancelled, players are able to withdraw any funds remaining in their balance minus the withdrawal fees as outlined in our withdrawal policy."

Please could you advise if all the requests to close your account have been sent on 14th of April 2020? Please understand, that the whole procedure of closing an account takes a few days to complete. What reason you have given to close your account? There is a difference between closing an account and excluding yourself due to a gambling problem. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Petronela

Lo fanno apposta. Ti accreditano 5-10 euro appena mandi la richiesta per poi ritenere nulla la domanda di cancellazione. 

Sono tutte pratiche dilatorie per far giocare le persone. Non c'è nessun modulo da compilare sul sito. 

È il peggior casino che ci sia on line. Loro e White Lions che sono gli stessi. Stessi operatori stesso modus operandi.

Avvista la gente di stare alla larga da questi buffoni cialtroni.

Io voglio essere cancellato e basta. Ho mandato altre e mail ma non rispondono mai. 

Dear Marcello,

Please could you forward me all the requests that you have sent to the casino regarding your account closure? My email address is petronela.k@casino.guru. Thank you very much in advance.

Thank you very much Marcello for providing all the necessary information via email. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Marcelo.  

I am very sorry to hear about your negative experience. We will now try to get in touch with the casino and hopefully, they will provide us with the statement, soon.

Thank you for bringing this to our attention.

We must note that we have just received the complaint today.

Please be advised that the account is closed. We will investigate the rest of the issue and will update this post of the outcome.

Regards

Dingo Casino

Ahahahah..... Ma se ho mandato decine di email! Hanno chiuso ora. Bene

Hello Dingo Casino team. 

Thank you for cooperation. Is there any outcome of your investigation? We are extending the timer by 7 days. Please let us know if you need additional time frame. 

We would like to ask the Dingo Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Please, let us know if you require additional time frame.

Best regards, Jozef

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.