Dingo Casino - Player’s winnings have been capped.

I deposited €25 and received a matching bonus. I cleared the wagering requirements and tried to withdraw €150.

This was changed by their finance team to €50 total. They said that I had breached the terms and conditions and that the max winnings was €50.

I went into live chat, they showed me the t & cs for a non deposit bonus. I explained that it doesn't apply as it was a deposit bonus I received.

I got the run around in live chat for over an hr with no resolution.

They are scammers and an absolute joke.

Dear Jean,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which exact bonus you have redeemed? Please forward me its name or a specific link as I would like to check the promotional terms and conditions. If your account remained accessible, please forward your "cashier and game history". My email address is petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Jean,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hi Petronela,

The matching bonus was a 100% matching bonus on joining ( I deposited €25). When I deposited I didn't receive the bonus. I went into live chat at the time and it was then applied to my account. I don't know how to link to the bonus but it was matched 100% and I went way above the play x times rate so that's not applicable.

As written above when I tried to withdraw €150 I was unable to do so. They have in fact transferred €50 back to my account. They are trying to say it was a free bonus whereas in fact it was a bonus upon joining.

Thanks for your help

Jean ***

Dear Jean,

I have checked general bonus terms and conditions, and this is what I found https://www.dingo-casino.com/bonus-terms-conditions/?isPopup=true&lang=en#:

Could you please forward any relevant communication between you and the casino, I would like to check the exact reason why your winnings have been capped. Thank you very much in advance.

Dear Jean,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.