The player from Finland has been trying to close the account. Unfortunately, her multiple enquiries were ignored. The casino provided us relevant information of the delay and resolved this complaint by closing the player's account successfully.
Dingo Casino - Player’s several attempts to close her account have been overlooked.
Amount: €250
Dingo Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.2
Dingo Casino has a Safety Index of 3.2, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
I've asked weeks ago already that my account be closed by e-mail as instructed and nothing happens ... lousy casino. I can hardly get away with a win.
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4 years ago
Dear Jenni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we’ll contact the casino and ask for their standpoint, could you please forward me the emails or screenshots showing that you have sent requests for your account’s closure. My email address is petronela.k@casino.guru. Did you specify in those requests for how long you wish your account to be closed and why? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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4 years ago
Thank you very much Jenni for providing all the necessary information via email. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
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4 years ago
I would like to ask Dingo Casino to join us and explain why after several requests from the player to close her account is it still open.
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4 years ago
We have checked the account involved and we see that Jenni has a current pending withdrawal on her account.
Unless the player claimed that she has a gambling addiction, we prefer to keep the account open while the verification is underway. We can confirm that the player has not requested to be self-excluded and never declared to have any gambling issue.
KYC was completed yesterday and the account is now closed. Withdrawal will proceed under the terms.
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4 years ago
Dear Jenni,
could you please confirm that your account was successfully closed? Is there anything else we could help you with?
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4 years ago
Translation
Account closed successfully. Thanks for help!
Edited
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4 years ago
Dear Jenni,
Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.
Best regards,
Nick
