Digits7 Casino - Player's withdrawal is being delayed.

Withdrawal has been pending for over a month at this point and every time I get ahold of support they all say that they'll be sure to bump it up to priority with the payments department but obviously it's still not a priority I suppose.

Dear jameskg95,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

From this particular casino, no. Other inclave powered casinos, yes. Under the "my documents" tab on digits 7, it says I'm approved. Wasn't asked to provide KYC verification documents at the time of the withdrawal request.

I did use a 220% no playthrough bonus on a $50AUD deposit. Max cash out for said coupon was set at $5000AUD, if I remember correctly.

Thank you very much for your reply, jameskg95. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Sorry it isn't much, I hadn't been screenshotting the support chats until I discovered casino guru just a couple weeks ago

Thank you very much, jameskg95, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi jameskg95,

I've reviewed your case and am sorry that you came across such a problem with the withdrawal of your funds. I'll try my best to help you with the issue by contacting the casino and we'll see what can be done when they reply.

Dear Digits7 Casino, I'd like to ask you to join this conversation and share more information regarding the case. Can you please specify the reason the player's withdrawal request has been pending for so long? When it will be finally processed?

I hope that you can assist in this matter. If you have any supporting evidence, please send it to my email address natalia.b@casino.guru.

Looking forward to hearing from you!

Best regards,

Natalia

Just went to check up on it and this is what I see..

Update: As of Wednesday, November 22nd, I can truthfully say that Digits7 casino has paid me my withdrawal and it only took 6 weeks to do so. Thank you casinoguru and staff for assisting me with my dilemma.

Dear jameskg95,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Natalia

Casino.Guru