Digits7 Casino Review

The player from Washington had deposited $30 AUD using Eth to activate a casino promotion, but his account was not credited. Despite having provided transaction screenshots and documentation to customer service, he was told that there had been an error with the deposit and his account would not be credited. The Complaints Team had attempted to mediate the issue by contacting the casino, however, the casino did not respond. As a result, the complaint was closed as 'unresolved'.

The player from the United States had won a slot tournament and gained winnings of $6000, and had expected to withdraw $1100 based on the terms and conditions. However, the casino denied the withdrawal, and changed the reason for denial, which the player disputed. The player had confirmed a deposit of $2, which had been credited to their account. The casino had claimed a minimum deposit requirement, which the player argued was not clearly stated. Despite attempts to engage the casino in resolving the issue, the casino did not respond. As the casino was operating without a valid license and didn't refer to any ADR service, we marked the complaint as 'unresolved' due to the lack of cooperation from the casino's side.

The player from Australia had faced a delay in the processing of his withdrawals. Despite adhering to all account verification guidelines, only one withdrawal had been processed, and the full amount was not returned. He still had two pending withdrawals three months later. After the player had confirmed his Bitcoin wallet address and reinitiated the withdrawal process, we had invited the casino to participate in the resolution of the complaint. Following our intervention, the casino had finally processed the player's withdrawal. The player confirmed the receipt of his funds, and we had closed the complaint as 'resolved'.

The player from Australia had experienced a delay in his withdrawal process which had taken three weeks. Despite having completed the bonus playthrough requirements and correcting submitted banking information, he had not received his payment. Later the player received slightly less than the disputed amount due to the subtraction of the bonus and a transfer fee. The player had confirmed receipt of the money, and the issue was marked as resolved.

The player from the United States had struggled with a delayed withdrawal from the casino. Despite having been fully verified and her withdrawal having been pending since November 28th, the casino had not processed her request. Our attempts to mediate the issue had been unsuccessful due to the casino's lack of response. Given that the casino operated without a valid license and did not refer to any Alternative Dispute Resolution (ADR) service, we marked the complaint as 'unresolved'.

The player from the United States had requested a withdrawal a month ago and it was still pending. The player confirmed that he had passed the KYC verification and had won his earnings using a bonus. We had contacted the casino for clarification on the delay. The player later confirmed that he had received his withdrawal after six weeks. We had successfully resolved the issue and marked the complaint as 'resolved' in our system.

The player from California had been waiting for over three weeks for a withdrawal of $144 they had won from a welcome bonus. Despite having completed a verification deposit and having received confirmation that their bitcoin receiving address and deposit were verified, they consistently received responses stating that their withdrawal was still within approval time limits. After a series of communication between the player, the complaints team, and the casino, the player had received a partial payment of $65. The casino had explained the discrepancy in payment was due to exchange rates, which the player found unsatisfactory. However, after further clarification from the complaints team, the player had agreed to consider the complaint resolved, despite having expressed some reservations about the casino's practices.

The player from Australia had requested a bitcoin withdrawal from an online casino six weeks ago but her request remained unfulfilled despite numerous live chats and emails. After the player had submitted her complaint, we had attempted to understand the situation by asking her several questions about her withdrawal history, KYC verification, and the nature of her winnings. However, the player did not respond to our queries within the given time frame. Consequently, we were unable to further investigate and had to reject the complaint.

The player from the United States has been attempting to withdraw funds via Bitcoin for three months. Despite over 20 chats with customer service and an attempt to contact the payments department directly, the withdrawal has not been processed. The player later informed us that he received his winnings. Therefore, we closed this complaint as resolved.

The player from Australia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.