Digits7 Casino - Player's bitcoin withdrawal is significantly delayed.

Hi

I requested a bitcoin withdrawal on the 24th August. I have messaged them on live chat and also on email countless times and I get the same answer. It has been allocated to the appropriate team and should be completed soon... I have even chatted with a manager who said the same thing.

Dear sarahtaliana7,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear sarahtaliana7,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.