The player from Austria had a pending withdrawal of 500 Euros at Dexterbet. He reported that the casino's support team had been unresponsive to his queries via live chat or email. This hadn't been the player's first issue with Dexterbet, as he had previously experienced withdrawal delays due to technical issues. After the player lodged a complaint, the casino had informed him that the payment had been processed. The player later confirmed that he had received his payout. Consequently, we had marked the complaint as 'resolved'.
Dexterbet Casino - Player's withdrawal is delayed.
Amount: €500
Dexterbet Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.4
Dexterbet Casino has a Safety Index of 5.4, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
Public
Public
9 months ago
Translation
Hello Casino Guru Team!
I need your help!
I have a pending withdrawal of 500 Euros at dexterbet and they promised me that it would be transferred on Tuesday the 19th of February, 2024! Sadly, they have not done anything and the problem is that the Live Chat is open but nobody is responding. I have also sent multiple emails to the support but they are not replying and not acknowledging my query! You can see a screenshot of the chat where the chat employee assures me that the withdrawal will be processed within the next 30 minutes, in the attachment. Unfortunately, that was a lie! I am now seeking your help! This is my second withdrawal at this casino and the first time they also paid out late after several chat discussions and they always say that they are having technical issues. Please help me so that I can get my money! Thank you
Automatic translation:
Public
Public
9 months ago
Dear RMacheev,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
9 months ago
Dear,
We would like to inform you that we have received and processed your payment from our end. Your transaction has been successfully completed.
If you have any further inquiries or require additional information, please feel free to reach out to our customer support team. We are here to assist you.
Thank you for choosing Dexterbet.com. We appreciate your business and look forward to serving you in the future.
Regards,
Dexterbet Team
Public
Public
9 months ago
Translation
Hello!
I received the email today that the withdrawal request has been processed! However, the money hasn't arrived yet! I would therefore leave the ticket open until the money doesn't arrive! As soon as I have the money in my account I will contact you immediately! Greetings RMacheev
Automatic translation:
Public
Public
9 months ago
Translation
I have received my payout! Thank you very much Casino Guru🙏🏼 You made sure that I received my money on the first day of the complaint! Respect👍🏼
Automatic translation:
Public
Public
9 months ago
Dear RMacheev,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
