HomeComplaintsDexterbet Casino - Player faces deposit issues.

Dexterbet Casino - Player faces deposit issues.

Amount: €400

Dexterbet Casino
Safety Index:Below average
Submitted: 22 Apr 2024 | Resolved : 28 Apr 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

7 months ago

The player from Austria had deposited €400 on 20.04.2024 but the money was never credited to his gaming account, it was only deducted from his bank account. After his complaint, we had advised him to contact his payment provider to investigate the issue. Meanwhile, the casino had confirmed that the deposit was successfully registered on the player's account on 23.04.2024. The player then confirmed the receipt of the funds, which resolved the issue. Consequently, we had closed the complaint as 'resolved'.

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7 months ago
Translation

Hello, I made a deposit of €400 on 20.04.2024, however the money was never credited to my gaming account, and was only deducted from my bank account! I want my €400 back that I deposited and never received!!!

Automatic translation:
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7 months ago

Dear Svxngo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process that takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted. 

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

  • Could you please advise if it was your first deposit in this casino?
  • Have you contacted your payment provider/bank already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 


Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.


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7 months ago
Translation

Yes that was my first deposit.


No I haven't, the money has already been debited from my bank account but I haven't received anything from the casino

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7 months ago

Dear player,


According to our records, your deposit was successfully registered in your account on Apr. 23 (400.00 / 14:07)


Best Regards,

Dexterbet

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7 months ago
Translation

That's right Dexterbet, the money arrived and the case is solved, I just forgot to report here

lg

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7 months ago

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Svxngo, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru


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