The player from Ukraine, who had been betting on chess with Dexterbet casino, discovered that his bets were no longer being accepted. Despite his attempts to reach out to customer support, he received no response. He requested a withdrawal of his funds and was prepared to provide all necessary documentation for account verification. The player had an active balance that he was unable to withdraw and had not received any confirmation regarding successful verification. We requested the player to provide a screenshot of his withdrawal history and extended the timeline for the casino to process the payment. After our intervention, the casino processed the player's payment. The player confirmed the receipt of his winnings, and the issue was successfully resolved.