Dexterbet Casino - Player believes that their withdrawal has been delayed.

Hi i made withdraw 17.04 (yes i know this is to early...) in this time i have account full verification and when i want to contact via message, chat etc. Chat is response not every day... some times wait 10 hours and no cocnection with agent... Never get info about account verification only i have chat transcriptions and confirmation that my account is verify. I read customers discuss and i think this is a scam... people never get money xD I dont know what is status my account because as i mentioned casino never confirmed my verification via email... I am waiting for casino message (via page) since i made withdraw xd and since i made withdraw i have difficult contact with chat and no contact at all via page message and email support xD My account is not blocked, yet... i want to start this complaints because this is ridiculous how its looks like xD

Dear kiziorro1984,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

ok they just answer on chat (still waiting from sunday on answer via email xD) that my account was verifed yesterday and since yesterday is 48 hours but day have 24 hours and they dont give me info about hours verification so i asume it was early than 13:38 cet (i have chat transcription). Yes i know about 14 days... but i read about problems with this casino so i need to prepare my self! i will back with 10 days if they not pay, have good time!

case closed, money arrived, funny casino with funny support waiting 10hours on support, no emails only emails with bonus xD all in all money arrived so i am god enough 😉 best regards!

Dear kiziorro1984,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru