The player from Hong Kong was facing issues while withdrawing 84 USDT from an online casino. Despite having contacted customer support, they only refunded the deposited money and denied the winnings. They accused the player of a serious violation without clarifying the details and ended the conversation. After reviewing the case, we concluded that the player's issue was primarily related to sports betting, an area outside of our expertise. Consequently, we could not provide the necessary assistance. The player had been offered a list of alternative websites that might have been able to help with his sports betting issue. The complaint was rejected due to the specific nature of the player's issue.
Dexsport.io Casino - Player’s winnings withdrawal declined.
Amount: 84 ₮
Dexsport.io Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Other
REJECTED
Case summary
10 months ago
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11 months ago
The mentioned website won't payout of the winnings of the 84 USDT, even it claimed as a decentralised Web3 bookmaker.
When I pressed the button to withdraw the fund to my wallet, that claimed a technical issue.
After about three hours of conversation to their CS staff, they just refund with the deposit but denied to payout the winnings.
they claimed, I had a serious violation but didn't answer what is it, and blocked the conversation since then.
I provided the screenshot of their website. Hopefully you could do something for me, or make a remark for this website as a scammer, they 100% not a decentralised bookmaker, and every step of process are full of delays and errors, now maybe more and more players would know.
please contact me at email again to send the attachments of the screenshots, don't know why can't send from here.
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11 months ago
Dear Kendall,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dexsport.io Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of the bonus?
- You can try to upload the screenshots here again, alternatively, please send the information to my email at tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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10 months ago
Thank you for your messages, Kendall. I would like to emphasize that our forum Casino.guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if you only focus on sports betting, and the allegations are regarding your sports betting activity.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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10 months ago
yes, please provide me another website, if kindly they can provide the assistance. And you can forward our conversations for them, as if they are willing to follow this case.
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10 months ago
I apologize for the delayed response.
Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.
Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.
