The player from Germany had his account suspended due to alleged security concerns. We rejected the complaint because the player didn't respond to our messages and questions.
My account has been suspended due to alleged security concerns and the prize has been voided.
When asked, you are quickly dismissed.
Dear Philipp,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please advise if you have contacted the security team for further explanation? Have you accumulated your winnings with or without active bonus? Lastly, how long ago your account has been opened?
I hope we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela