Dealers Casino - Player hasn’t succeeded to redeem Free Spins.

See complaint.

Dear Anna Maria,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found:

"In addition to deposit bonuses, you are also eligible for 200 spins, 20 spins will be issued upon login, at 12.00 PM every day for 10 days from your first deposit.

The spins will be credited as follows:

* 1st day: 20 spins on Starburst™

*2nd day: 20 spins on Starburst™

* 3rd day: 20 spins on Twin Spin

* 4th day: 20 spins on Astrodice

* 5th day: 20 spins on Aloha! Cluster Pays

*6th day: 20 spins on Spiñata Grande

*7th day: 20 spins on Gonzo’s Quest™

*8th day: 20 spins on Starburst™

*9th day: 20 spins on Dazzle Me™

*10th day 20 spins on Fruity Friends"

Could you please confirm that you successfully activated your deposit bonus, but first 20 Free Spins have never been available for you on the Starburts? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

I saw the spins, 20, on my account, but could not activatie or use them. The Day after she told my there are only 20 spins and i did not use them so they are experid. The day after i did not get any spins and also today i did not receive anything. I have printscreens from my chat with 'natalie'.

Just went to try the games you notice in your comment. No free spins for none of them. Pardon my bad English.

These people..

Thank you very much Anna Maria for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thank you.

The chat operator just funded my account with 5 euro.

Hi Anna Maria,

I looked at your case and understand your frustration, I will contact the casino and see what can be done.

Hello. For now it's working. If it keeps working i only have lost 60 free spins at the end, if it keeps working.

Hi Anna Maria,

Have you received the rest of the free spins? If so, do you want me to close the case or continue with the investigation? I haven't received any reply from the casino yet, but I can try again.

Dear Peter, thank you very much for the effort. I lost 60 or 80 (todays not working yet) free spins. That's no problem. The operators were very rude and act like your crazy and it's not their problem. I'm never gonna play at this casino again and hope people are warned before putting their money there. The lost means nothing but bad service can really ruin the playing fun. Thanks again for your effort!

Thank you Anna Maria for your reply. I will close the case now. I wish I was of more help. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. 

Best regards,

Peter