HomeComplaintsDeal Or No Deal Casino - Player’s withdrawals are delayed.

Deal Or No Deal Casino - Player’s withdrawals are delayed.

Amount: Can$1,150

Deal Or No Deal Casino
Safety Index:Above average
Submitted: 16 Jan 2024 | Resolved : 28 Jan 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

5 months ago

The player from Canada had requested cash outs of 550 CAD and 600 CAD but the withdrawals had remained pending, beyond the normal 3-5 day processing time. Despite having been fully verified and having contacted support, no resolution had occurred. After the player's issue was escalated by the Complaints Team to a representative from the casino, the player had confirmed that he received his money after a 25-day wait. Following this resolution, the complaint had been marked as 'resolved' by the Complaints Team.

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6 months ago

Hello Casino Guru,


I have two cash outs...one 550 CAD requested on 01/01/2024

and one 600 CAD requested on 01/05/2024 and my withdrawals are still pending, I also contacted support 5 times and I always get same answer "we are short with staff in Finance department we will forward your request to relevant department,but i keep receiving promotion every single day. I am fully verified at this Casino also had few withdrawals without any problems usually they would processed withdrawals 3-5 business days but this is taking way to long.

Please Casino Guru if you can help me with this issue.

Thank you!

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5 months ago

Dear Boss78,

Thank you very much for submitting this complaint. I am sorry to hear about your negative experience with Deal or No Deal Casino.

Could you please advise if you accumulated your winnings with or without an active bonus?

When was the last time you communicated with customer support regarding your delayed payment?

When was the last time you successfully withdrew from this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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5 months ago

hello Veronica,


Thank you for quick reply!


Yes all accumulated winnings are with deposit+bonus and wagering is fully completed .

Last time i contacted support was on 01/16/2024 which i received same answer like previous conversation


last successful withdrawal was made on 09/22/2023


Thank you!

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5 months ago

Thank you very much, Boss78, for providing all the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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5 months ago

Hello Boss78,

 

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

 

Dear Deal Or No Deal Casino,

 

Could you possibly provide additional information regarding the delayed payments and clarify the situation?

 

Thank you in advance.

 

Respectfully,

 

Michal

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5 months ago

Hello Casino Guru,


I just want to confirm that I have received my money today after waiting 25 days.

You can close this complain.


Thank you!

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5 months ago

Dear Boss78,


I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.


Best regards,


Casino.Guru

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