Dbosses Casino - Withdrawal of player's winnings has been delayed.

Hi, the casino is delaying my withdrawal without any reason.

On 19.11.2022 i started the withdrawal request at 4.40 am.

The next day they ask me for KYC Document (even though i was verified at gammix before) which i uploaded and got verified sucessfully on 20.11.2022 as the chat support told me. (see attachments)

So as per there Terms and Conditions:

"4.9. The time for the withdrawal to be finalised may vary due to circumstances but a withdrawal attempt should be approved or denied within 2 days. A player shall be informed about reasons for any delay if the time for the money to arrive at the players account exceeds 10 days." https://www.dbosses.com/terms-and-conditions

Latest on 22.11.2022 i should have heard on my withdrawal but i didnt.

So i asked chat support again. Again they only told me standard answer that they left a note and i should be patient.

As of now the 2 withdrawal (2500€ + 1550€) are still "In Progress" on there site. No approve nor deny.

But i dont see any problem with processing my withdrawal, i fullfilled bonus wager, i have only played allowed slots and not exceeded max bet. Still they delay for no obvious reason.

Im so done by this behaviour at Gammix Casinos. Its always the same when you have a good win.

Please help me to get my money payed out fast.

Dear T591,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hallo, danke das es Forum gibt.

Mittlerweile wurden die Auszahlungen durchgeführt und ich habe das Geld erhalten.

Trotzdem denke ich das die Auszahlungszeit von 9 Tagen! Nicht akzeptabel ist. Daran sollte sich etwas ändern.

Ich persönlich werde dieses casino in Zukunft meiden.

Ich danke für das aufnehmen der Beschwerde, diese kann aber geschlossen werden das Geld habe ich erhalten. (9 Tage nach vollständiger Verifizierung)

Dear T591,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina,

Casino.Guru