Dbosses Casino - Player seeks refund due to gambling addiction and lack of protection.

Dear Sir, Madam,

Because of a negative communication with Dbosses casino I have to ask you for more help. This because it’s already a long discussion.

I lost around €3000 at Dbosses Casino end of December 2023. I excluded myself there because of a heavy gamble addiction.

Starscream limited let me open a account on there casino in December 2023. BEFORE I start playing at Dbosses they new I had a big gamble addiction. I was already self excluded for this reason for example BluVegas and Sugar Casino, also part of them. Also there was NO KYC procedure before I start playing.

I feel that they didn’t take their responsibility to protect me and ask friendly to credit my losses back.

I registered at the casino with username: martinoonk

Hope you can help me.

Regards,

Martin

Dear martino18021980,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Dbosses Casino.

Unfortunately, there isn’t written that all your accounts in other casinos of the same owner will be blocked or self-excluded automatically. Please understand that if you self-exclude yourself from one casino it doesn’t necessarily mean that you are protected on all the other associated websites. Could you please advise if you have requested a self-exclusion from Dbosses Casino directly?

Looking forward to hearing from you.

Best regards,

Nick

Dear martino18021980,

How much did you deposit exactly? When did the casino block your account?

Please keep in mind that any deposits made before your self-exclusion request or 48 hours after are non refundable.