Dbosses Casino - Player’s withdrawal has been delayed.

The casino claims that the money will be transferred within 48 hours. Unfortunately, this is not the case 🙁. I have been sending emails, but there is no communication, it feels as though they are ignoring me. I have won a total of 55,000 EUR, I was told I could withdraw 5000 EUR per week, but how is that supposed to work if they aren't even capable of paying out the 5000 EUR? All I get are copied standard phrases, sometimes it feels like a computer is responding. The emails have not been answered to this date, no one knows how much longer it will take. One feels utterly helpless. It seems very unprofessional. Sadly, I am under the impression that there will be no payout, I have never experienced a situation where money has been delayed for so long without any information. I am very disappointed, frustrated and sad. It is now day 6 and not a single cent has arrived. According to chat, no one has any knowledge of anything.

Dear Franzi19601,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Unfortunately it doesn't end, the chat says the same thing every day and it sounds like robots are answering... all the time they're talking about some relevant teams that they supposedly write new messages to every day about information, but unfortunately they never get any information, since August 8th Days... if you ask for a time they don't know anything... I've already written down emails and they are completely ignored, I don't have anyone to contact 🙁 I don't know what to do next, I'm really asking for help

Today I was informed that there are technical issues 😉 so that's extreme

Hello again, could someone please answer me here? Now the site has been completely shut down, there is no longer any accessibility, it's just pure chaos, no money is being transferred... I'm actually here because I'm expecting help 🙁

Well, the first 5000€ have arrived, in total it's about 55,000 euros. If it continues like this and 5000 are actually paid out every week, then hopefully it will be fine... the next 5000 should come next week... I'll keep you updated on whether that happens Money comes in every week. Thanks

Dear Franzi19601,

Have you received your withdrawal from the casino yet?

Dear Franzi19601,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.