The player from Germany is dissatisfied with the withdrawal process. She later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.
Dbosses Casino - Player’s withdrawal has been delayed.
Amount: €180
Dbosses Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
Hello, I'm still waiting for my payment. I keep getting comforted and nothing happens
Automatic translation:
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2 years ago
Dear riehni,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Before we move forward with this complaint, could you please clarify when exactly you requested this withdrawal?
Looking forward to hearing from you.
Best regards,
Kristina
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2 years ago
Translation
Hello, my payout has been in my account since today. I still think it takes too long to process
Automatic translation:
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2 years ago
Thank you for your reply, riehni. Do I understand correctly that you have received your withdrawal?
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2 years ago
Awesome news, riehni. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
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