The player from Austria requests his deposits to be returned to him alledging the casino the casino does not have a license valid for this country. We closed the complaint after player indicated the complaint was a misunderstanding.
Dbosses Casino - Player's requesting a full deposit refund.
Amount: €4,075
Dbosses Casino
Safety Index:HighSafety Index
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8.0
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Case closed
Our verdict
Other
REJECTED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Good day. I am currently testing a number of casinos and also a number of dispute resolution platforms.
I signed up at this casino yesterday because I read on Casino-Guru that this casino is very good. And it accepts players from Austria. After making several deposits and not winning once, I've been wondering and wondering if the RNG might be rigged. Also, I deposited with euros within 30 hours and I can't afford that at all because I earn €800 a month. I am currently in bankruptcy proceedings due to my gambling addiction. Now I have found that the casino does not have a valid license for Austria. On the one hand I would have liked some casino guru to take responsibility for this false information and on the other hand I would have liked the casino to refund 100% of the deposits because the basic transaction did not come about due to illegality. According to the settled case law of the European Court of Justice and the Supreme Court of Austria, this transaction is invalid and must be reversed.
In addition, Austrian law stipulates a maximum deposit of €800 per week, €4000 in 30 hours does not really correspond to a functioning system of player protection and responsible gaming.
I therefore politely ask you to do your name justice and to deal with this complaint positively in my interest.
Automatic translation:
Public
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1 year ago
Dear SeargentSlotty,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Dbosses Casino.
However, I checked the casino website and there is no indication that the casino currently doesn't accept players from Austria. https://www.dbosses.com/terms-and-conditions
2.8. The use of the on-line casino is forbidden where you are a resident of any of following countries:
Afghanistan, Albania, Algeria, American Samoa, Angola, Anguilla, Antigua and Barbuda, Australia, Bahamas, Barbados, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia-Herzegovina, Botswana, Bouvet Island, British Indian Ocean Territory, British Virgin Islands, Brunei, Burundi, Bulgaria, Burkina Faso, Burundi Cambodia, Central Africa Republic, China, Congo, Cuba, Cape Verde, Cayman, Chad, Christmas Island, Cocos Islands, Comoros, Cook Islands, Curacao, Cyprus, Czech Republic, Dominican Republic, Egypt, Ethiopia, East Timor, Equatorial Guinea, Eritrea, France, French Guiana, French Polynesia, French Southern Territories, Ghana, Gabon, Germany, Greece, Guadalupe, Guinea, Guinea Bissau, Guyana, Haiti, Heard Island and McDonald Islands, Hong Kong, Hungary, Iran, Iraq, Israel, Italy, Ivory Coast, Jamaica, Jersey, Jordan, Kenya, Kiribati, Kosovo, Kyrgyzstan, Latvia, Lao PDR, Lebanon, Lesotho, Liberia, Libya, Lithuania, Macao, Macedonia, Madagascar, Malawi, Mali, Mauritius, Martinique, Mauritania, Mayotte, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Mozambique, Myanmar, Netherlands, Nicaragua, Niger, North Korea, Nauru, New Caledonia, Nigeria, Niue, Norfolk Island, Pakistan, Panama, Palestinian Territory, Philippines, Pitcairn, Poland, Portugal, Reunion, Romania, Russian Federation, Rwanda, Saint Helena Ascension and Tristan da Cunha, Saint Martin (French part), Saint Pierre and Miquelon, Senegal, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, Somalia, South Sudan, South Korea, Sri Lanka, Spain, Sudan, Syria, Suriname, Taiwan, Tanzania, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkey, Turks and Caicos Islands, Uganda, Ukraine, United States, United States Minor Outlying Islands, United Kingdom, Uzbekistan, Venezuela, Vanuatu, Vietnam, Virgin Islands U.S., Wallis and Futuna, Western Sahara, Yemen, Zambia, Zimbabwe and /or any other jurisdiction where Your participation would be in conflict with any applicable law or any other rules.
Could you please advise if the casino restricted your account in any way due to your country of residence? Does the casino withhold any funds from your account? Did you inform the casino about your gambling issues?
Thank you very much in advance for your reply.
Best regards,
Tomas
Public
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1 year ago
Translation
Please read the complaint again. I find it interesting that such completely time-consuming queries always come up.
the casino is ILLEGAL. It does not have an Austrian license. Only a Curacao license that is not valid in Austria. According to the applicable law, all deposits are therefore to be refunded. I politely request that this be arranged.
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