DBbet Casino - Player’s withdrawal has been denied.

After experiencing several issues with this casino, where I even requested account exclusion but was ignored, I made another deposit and now they won't accept the withdrawal. I made the deposit via multibanco, and now they say the withdrawal method is unavailable. I've been scammed by this casino before, but this time I hope the casino guru can help me resolve it, as this casino will not keep my money again.

Dear Aringarosa87,

Thank you very much for submitting this complaint. I am sorry to hear about your problem with DBbet Casino. Please allow me to ask you a few questions to clarify your situation.

First of all, when exactly did you request to be self-excluded from this casino? Have you specified the reason for your self-exclusion request? Has the casino responded to the message you sent them? Please forward me the account closure request you sent to the casino at veronika.l@casino.guru.

Regarding Multibanco not being available for withdrawals, please understand that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily that it will be offered for withdrawals too, also it can be discontinued at any time. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

Could you please advise if you have been informed about any alternative method to withdraw your winnings? Please send me a screenshot of the available withdrawal methods in your casino profile.

Could you kindly confirm if you passed the full KYC verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika